Privacy Policy

Introduction

Vabsonic Professional respects your privacy. Whether you are in contact with Vabsonic Professional regarding products and/or services as a customer, user, representative of the public, etc., you have the right to protection of personal data: name, address, phone number, email address, and other data such as IP address, geolocation data, etc.

In this General Privacy and Data Protection Policy of Vabsonic Professional (“this policy”), we describe the process of collecting your personal data, the purposes for which they are collected, how your personal data is used, with whom it is shared, how it is protected, and what your rights are regarding the protection of your personal data.

This policy applies to the processing of your personal data across various services, tools, applications, websites, portals, (internet) promotions, marketing campaigns, sponsored platforms on social media, etc., which are provided or managed by us or a third party on our behalf.

This policy contains general rules and explanations. For specific services, tools, applications, websites, portals, (internet) promotions, marketing campaigns, sponsored platforms on social media, etc., provided by Vabsonic Professional or managed by a third party on behalf of Vabsonic Professional, this policy may be supplemented by separate, specific privacy notices. We will inform you appropriately whenever we collect your personal data in the above activities (for example, on websites, portals, individual communication services, e-newsletters, reminders, surveys, offers, events, etc.).

This policy applies to all your personal data collected by Vabsonic Professional, Dr Dragutina Petkovića 17a, Niš.
At the end of this policy, you will find definitions of key terms used in this policy (e.g., personal data, processing, data controller, etc.).

Who is responsible for processing your personal data?

The organizations responsible for processing your personal data are:

• Vabsonic Professional, Dr Dragutina Petkovića 17a.

Who can you contact if you have questions or requests regarding personal data?

We have appointed a person and designated a specific contact address for data protection, who handles your questions or requests regarding this policy or specific privacy notices, and your personal data processing. For all inquiries, requests, or complaints regarding the application of this policy or the exercise of your rights under this policy, you can contact the Data Protection Officer:

• Email: info@vabsonic.com
• Vabsonic Professional, Dr Dragutina Petkovića 17a, with the note “To the Data Protection Officer.”

Basic Principles

We value the trust you place in us by sharing your personal data and are committed to processing it in a fair, transparent, and secure manner. The key principles that Vabsonic Professional adheres to when processing personal data are as follows:

• Legality: Personal data will be collected fairly, lawfully, and transparently.
• Data Minimization: We will limit the collection of personal data to what is appropriate and necessary for the purpose for which it is collected.
• Purpose Limitation: We will collect personal data only for specific, explicit, and legitimate purposes and will not process it in ways incompatible with those purposes.
• Accuracy: We will ensure the accuracy and up-to-date nature of personal data.
• Security and Protection of Personal Data: We will implement technical and organizational measures to ensure appropriate protection of data, taking into account the nature of the personal data being protected. These measures include preventing unauthorized disclosure, access, accidental or intentional destruction, or loss, as well as illegal processing.
• Access and Corrections: We will process your personal data in accordance with your rights to request access to, correction, or deletion of personal data, restriction of processing, objections, complaints to the Commissioner, and data portability, all in accordance with the law.
• Retention Limitation: Your personal data will be stored in accordance with applicable data protection laws and only for as long as necessary to achieve the purpose for which it was collected, unless you submit a deletion request or withdraw consent for processing.
• Protection in International Transfers: We will ensure that, if your personal data is transferred to countries outside the European Economic Area, it will be transferred in accordance with legal provisions and be adequately protected during the transfer.
• Protection of Personal Data in Third-Party Processing: We will ensure that personal data forwarded to third parties and processed by them complies with applicable laws and contractual measures for protection.
• Legality of Direct Marketing and Cookies: Sending promotional materials and setting cookies will be conducted in accordance with applicable laws.

Processing of Your Personal Data: What Data We Collect and on What Legal Basis

You will always be clearly informed about which personal data we collect. This information will be presented to you along with a separate privacy notice that will be included in specific services.

In accordance with applicable data protection laws, we may process your personal data if:

• You have given consent for specific processing purposes (as outlined in the privacy notice relating to that specific processing). You have the right to withdraw your consent at any time, without giving a reason; or
• Processing is necessary for the performance of a contract you are a party to; or
• We pursue legitimate interests, e.g., Vabsonic Professional may process certain personal data for the purpose of preventing abuse or fraud, for determining warranty rights, or in certain cases, to verify your satisfaction with our products and services. We will inform you about the legitimate interests in the privacy notice related to that specific processing; or
• It is necessary to fulfill our legal obligations, e.g., for purchases (payment, place and date of receipt, etc.), complaints, return of products purchased remotely, servicing, exercising other consumer rights regarding non-compliance or warranty.

For What Purposes Do We Process Your Personal Data and Profile Building

We process personal data only for specific, explicitly confirmed, and legitimate purposes and will not process it in ways that are inconsistent with those purposes.

Ensuring the Accuracy and Up-to-Date Nature of Your Personal Data

We care about ensuring that your data is always accurate and up-to-date. Please notify us of any changes or errors in your personal data records by contacting the Data Protection Officer. We will take reasonable measures to ensure that any inaccurate or outdated personal data is deleted or corrected.

Access to Your Personal Data

You have the right to access your personal data that we process, and if your personal data is inaccurate or incomplete, you may request corrections or deletions of the personal data.

How Long Do We Retain Your Personal Data?

We retain your personal data in accordance with applicable data protection laws.

Your personal data will be kept only as long as necessary to fulfill the purpose for which it was processed, during the period prescribed by law, or for the duration necessary to fulfill contractual obligations, including warranty requests and potential claims.

Personal data processed based on your consent will be retained indefinitely, until you withdraw your consent, unless the purpose for which it was collected has been fulfilled.

Protection of Your Personal Data

We implement technical and organizational security measures to protect your personal data from unauthorized or unlawful access or use, as well as from accidental loss or destruction. These measures are implemented considering our IT infrastructure, potential privacy impact, and costs of execution, and in accordance with current data protection standards and practices.

We entrust the processing of your personal data only to authorized individuals (third parties) who comply with these technical and organizational data protection measures.

Data protection means ensuring the confidentiality, integrity, and availability of your personal data.

• Confidentiality: We will protect your personal data from unauthorized disclosure to third parties.
• Integrity: We will protect your personal data from unauthorized changes.
• Availability: We will ensure that only authorized individuals can access your personal data when necessary.

Our security procedures include access control, backup systems, monitoring, audits, maintenance, incident management, and business continuity, etc.

Forwarding of Personal Data

For the purpose of collecting your personal data, we may forward, disclose, or allow access to the following categories of users, who process the data in accordance with the stated purpose. We require that they always comply with applicable laws, data protection rules, and take special care in safeguarding the confidentiality of your personal data.

Separate Relationship with Vendors and Service Providers

If you contact an authorized service provider or importer directly about the goods you purchased from us, or if you forward your personal data to them in relation to that, a separate relationship is established between you and that importer or service provider. In that case, these authorized vendors or service providers are processors of your personal data. For any questions or requests regarding the use of your personal data collected by authorized importers or service providers, please contact them directly.

Use of Social Media

If you log in to Vabsonic Professional tools (website, portal, etc.) through social media (e.g., using your Facebook account), Vabsonic Professional will record your personal data available on those social media platforms, and your use of those media means that you explicitly agree to the forwarding of your personal data recorded by Vabsonic Professional using its tools. These social media platforms have their own terms of use that you must follow during their use.

Your Rights and Options

We want to be as transparent as possible, so we offer you the ability to choose how you want us to use your personal data.

Your Options for Contact Preferences

Various options are available for you to choose how you want to be contacted and through which channel (e.g., email, mail, social media, phone, etc.). You can select this by providing your contact information on the appropriate form, adjusting your privacy settings on the relevant device, or updating your user profile or account following the instructions for unsubscribing provided in the notification. If you have provided multiple contact details without explicitly selecting a method or channel, you will receive our promotional and other messages in the usual manner, within legal limits.

Your Personal Data

You can always contact us via the Data Protection Officer (see section 3 “Who can you contact if you have questions or requests?”) if you wish to know which personal data we process and the source of this data. In certain circumstances, you have the right to receive the personal data you have provided to us in a commonly used, machine-readable format and to forward this data to any third party of your choice.

Corrections

If you find errors in your personal data or if you believe the data is incomplete or inaccurate, you may request corrections or additions.

Restriction of Processing

You have the right to request the restriction of processing of your personal data.

Your Objections

You may object to the processing of your personal data for direct marketing purposes (if you wish, you can inform us about how and how often you want to be contacted) or for forwarding your personal data to third parties for that purpose. You can withdraw your consent through a written statement or notification sent to our contact person for data protection or via other means published on www.vabsonic.com. Refusing consent for the processing of personal data does not have negative consequences or sanctions and is completely voluntary. However, after withdrawing consent for processing personal data, Vabsonic Professional may not be able to provide certain services to the user that cannot be delivered without using personal data. You also have the right to file a complaint with the Commissioner in accordance with the law.

Deletion

You can also request that we delete all your personal data (except in certain cases, e.g., for transaction verification purposes or if required for compliance with legal regulations).

Legal Information

The provisions of these rules complement and do not override the legal provisions regarding the protection of personal data. In case of inconsistency between these rules and the legislative provisions regarding the protection of personal data, the legislative provisions shall apply.

Vabsonic Professional may change these rules at any time. You can check these rules on our website to learn about any changes.